Question 1

What is a B2B procurement marketplace and how does Lapasar Mall work in Malaysia?

Accepted Answer

Lapasar Mall is Malaysia's B2B procurement marketplace for industrial and office supplies. Businesses source from verified suppliers in one place, compare options, unlock tiered wholesale pricing, pay with credit terms, and get fast delivery nationwide — replacing scattered, manual procurement with a single online platform.

Question 2

What is the minimum order quantity for wholesale pricing?

Accepted Answer

Lapasar Mall offers tiered pricing based on order value. Orders above RM5,000 qualify for dealer pricing with significant discounts. There is no minimum quantity requirement - pricing is based on order subtotal.

Question 3

Do you offer credit terms for business buyers?

Accepted Answer

Yes, approved business buyers can access credit terms of 30, 45, or 60 days. Credit approval is based on business registration, trade references, and purchase history. Contact our sales team to apply for a credit account.

Question 4

How fast is delivery for industrial supplies in Malaysia?

Accepted Answer

Standard delivery takes 3-7 business days across Peninsular Malaysia. Express delivery options are available for urgent orders. East Malaysia deliveries typically take 7-14 business days. Free shipping is available for orders above certain thresholds.

Question 5

What brands of industrial tools do you carry?

Accepted Answer

Lapasar Mall is an authorized distributor for major brands including Milwaukee, DeWalt, Stanley, Fluke, Black & Decker, 3M, and many more. All products are genuine with manufacturer warranty.

Question 6

Can I get a quotation for bulk orders?

Accepted Answer

Yes, we provide customized quotations for bulk and project-based orders. Submit your requirements through our CRM quotation system or contact our sales team directly. Volume discounts are available for large orders.

Question 7

Do you provide product warranties?

Accepted Answer

All products sold by Lapasar Mall come with manufacturer warranties. Warranty periods vary by product and brand. We also offer extended warranty options for selected power tools and equipment.

Question 8

What payment methods are accepted?

Accepted Answer

We accept bank transfers, credit cards, online banking (FPX), and e-wallets. Approved business accounts can use credit terms for payment. All transactions are secured with SSL encryption.

Question 9

Can I return or exchange products?

Accepted Answer

Yes, we accept returns within 7 days of delivery for unused products in original packaging. Defective products can be exchanged or refunded. Please refer to our return policy for detailed terms and conditions.

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